Terms & Conditions

DISCLAIMER

We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided ´AS IS´ and on an ´IS AVAILABLE´ basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

In no event will CustomHunting be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.

The customHunting website is operated by customHunting staff only. any further words of "customHunting" below may be shortened to "CH" for simplicity. The categories in this terms and conditions page are in no particular order but must be read in full by any visitors or customers, if you do not wish to comply with any part of the terms and conditions then please leave now!

CH has made every effort to ensure the accuracy of the information contained in this site.

CH is constantly seeking ways to improve the specification, design and production of its custom rifle scopes and alterations take place continually. Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to CH products and services.

Any reference in this site to hunting or target practice should not be taken as an encouragement to be unsafe, break the law or act dangerously. If or when you attach any of our scopes or accessories made or purchased from our shop to your firearm, you must conform to the law in which country you preside. We at CH do not hold any responsibility for miss use of our products. That includes using them on equipment that is not compatible. Any kits you build from our site are checked and tested by you and your responsibility, building one of these units from a kit is under your own risk and we take no responsibility of it or your build quality. Nor do we take any responsibility for purchases outside of our website even when we are supplying the links.

EXTERNAL LINKS

CH does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of CH and you visit entirely at your own risk.

GDPR

Conforming to the new 2018 GDPR regulations was not difficult for us as we already have high standards for customer privacy and how we handle your data, please see our Privacy Policy page for more details.

POSTING AND RETURNS POLICY

Posting costs are worked out on an order by order basis depending on goods and quantity ordered and the postal service that is used at the time. All items will be well packed and checked before posting but should anything arrive with you damaged please let us know immediately, we will then contact the Courier / Postal carrier to investigate and send you a refund or replacement depending on the outcome of the investigation.

Please be aware of any restrictions in your residing country if purchasing internationally, we cannot monitor over 200 countries checking if our items are restricted around the globe, it is the responsibility of the customer to check what is legal and what is not if importing to the country they reside in. We cannot take responsibility for items retained, restricted or destroyed by customs in these cases. A refund can only be given if item is RTS in condition it was sent in. If you are unsure, please check with your local laws and customs regulations.

Returns will be dealt with on a case by case basis but normally we do not accept goods back that have been opened or used as we cannot re-sell them. Any unopened and un-used goods can be returned within 14 days of purchase at the cost of the customer returning them. Once the goods are received back and checked we will refunded the cost of the goods in full (we do not refund the cost of the original shipping). The goods must be returned in as new condition. Any goods sent back to us and found to be opened used or damaged will be returned to the customer, this is for the shop section only.

If you have a customised item then the new 13 June 2014 "the Consumer Contracts Regulations act", which implement the Consumer Rights Directive in UK law, came into effect, and is as follows-

Exemptions. There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items, tailor-made or personalised items. So customised items do not come under the 14 day right to cancel directive.

A customised item made by CH comes under "tailor made or personalised items" and therefore cannot be returned for a full refund. If the customisation is damaged or has a fault on arrival then it can be sent back to us for repair. Under no circumstances can we issue a refund as the customisation, no matter how basic, cannot be put up for re-sale. The customer must be fully aware that when they commit to buying a custom product tailored to them, it cannot be returned for a refund, these rules also mirror paypal rules for returns, paypal will not issue a refund on a custom item.

REPAIRS AND WARRANTY

At CH we try and repair any defects or damage in a reasonable time frame, this time frame can alter due to stock and we reserve the right to change the estimated return date at a moment's notice.

Warranty is passed to the manufacturer 6 months after purchase ( unless stated before on warranty card ) CH have no responsibility or liability for the equipment after that date, it is up to the customer to make the claim with the manufacturers.

If your item includes warranty, then it starts the moment it arrives at the postal address. your warranty will only cover problems that can be attributed to manufacturing defects. A warranty will always take precedence over a repair at peak times.

Your warranty does not include the following-

 Miss use, using the item in a way it was not intended or bound to the wrong equipment.

 wear and tear, this includes paint as this is done by another company.

 Damage, any signs that it has had a knock or scratches. this could imply that it's been dropped.

 Neglect, left out in the sun or rain. storing in the wrong environment, damp or rotting area.

 Any suspicion that it has been tampered with, external or internal.

 Modifications that we at CH did not approve of.

 Not following instructions, like battery charging rules, or not taking due care to thread strip screws.

 Battery life.

 Any parts that are not modified and are just integrated, like a charging lead.

 loan to a third party.

 Or any other reason CH feels a free repair is not justified.

CH reserves the right to refuse warranty work at any time, this does not affect your statutory rights or Guarantee period unless CH staff suspect illegal activity, this can also include manipulated or coerced into a repair that we know is not needed, then we at CH have the right to cancel a repair through Warranty or Guarantee period. A guarantee and/or warranty is also void if changing hands to a new buyer or on loan.

DIY builds

We hold copyright to all designs on our DIY section and freely give out schematics, wiring diagrams and build instructions for anyone to use privately, non commercial use, please do not make any copies of these designs or re-distribute in any way shape or form. In giving out these free designs, we are not liable to give support nor are we liable for builds that go wrong, damage property or used in a criminal way.

Please note that some of the Product parts belong to third party sellers. In some cases, we accept orders as agents on behalf of those third party sellers or a link to that seller. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of themselves. You should carefully review their terms and conditions applying to each transaction, as some DIY builds have various sellers for parts of that build.

We shall not be liable for any losses that result from the failure of third party Products to perform or where such Products are defective. Any items purchased from other websites ( even when we have supplied the link ) cannot be refunded by us, if you are building a kit from our designs but parts you are using have failed, then you will have to contact the website that sold you that particular item. We hold no responsibility if items have changed design and are no longer compatible with the design build of ours, it is up to the customer to make sure these items have not changed shape, form or wiring design by checking specifications !

We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that Products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. You will know when a third party is involved in a transaction as you will be directed to their website, this may be done several times to make up the parts for your build.

Deals, secret locations on this website and coupons

From time to time we have deals and coupons for discount that can be redeemed in our shop, we reserve the right to withdraw at any time without notice. We also have the right to refuse discounts, deals or coupons if we feel that system is being manipulated or abused. Some coupons or discounts will not work with some of the expensive gear in our shop ( some of which we are not permitted by the manufacturer to put on sale ) , or the area where a sale is already on. We also have secret areas on this site for customers to find for coupons to use in our shop, it is for fun and it would be in bad taste to show these locations on other sites to ruin the fun. Please do not manipulate the coding to find the location as this may void your coupon. We change the coupon % ( price off ), the name of the secret coupons and location regular to keep abuse to a minimal, coupons can be from 5 to 35% off at any given time. Repeat customers will also get a great deal for being loyal, in the form of a coupon code, this code can be found on a sticker on your product after delivery, these coupons can also be void if customer purchases just to get the coupon code, then returning the item.

COPYRIGHT

All rights, including copyright, database right and design right in the website and its contents, are owned by or licensed to customHunting, or otherwise used by CH as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from CustomHunting.

You may not adapt, alter or create any of the design, material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.

Reproduction of this site using our “website build ideas” or similarities that are obviously taken from our website to try and be like us, are not permitted and will be met with a bill, for copy right infringement.

CH reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Any images given to us by a person requesting them to be uploaded onto our website, is the responsibility of that person, making sure that they are not infringing on other third party copyright.

TRADEMARKS

All names, images, logos identifying CustomHunting © are proprietary marks of CustomHunting ©. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. CH does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders´ rights.

JURISDICTION

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.

CustomHunting reserves the right to change any of its terms and conditions at any time by posting changes online. If you do not accept these Terms in full, you must stop using this website immediately.